FAQ

Answers about camera module selection, purchasing, shipping, payments, and order support.

Choosing a module

Which camera module should I choose?

Compare the sensor, interface, resolution, dimensions, and platform compatibility for your project. Select models in the product list to open the comparison page. Contact us before ordering if a critical specification is marked "Not provided".

Are the listed specifications complete?

Product pages show the specifications provided; unconfirmed fields are marked "Not provided". If a specification affects your requirements, contact us to verify it before ordering.

Buying

Do I need an account to order?

Browsing and adding to the cart are open to everyone. Checkout requires signing in, so the order is saved to your account and you can review it later.

How do I review my order status?

Sign in and open Account → Orders. Payment status and fulfillment status are shown separately; a completed order does not by itself mean paid or shipped.

Shipping

Where do you deliver?

Only within the contiguous 48 US states plus Washington, D.C. Alaska, Hawaii, US territories, and military addresses cannot be checked out. See the shipping page for the full list.

How much is shipping, and how fast?

We offer Standard shipping at $10.00 per order; the checkout charge applies. Check dispatch status in your account after ordering. Delivery time depends on the destination and carrier conditions.

Payment

Which payment methods are supported?

We support PayPal payments. Available payment options, currency, and the amount due are shown at checkout.

How does payment work at checkout?

After confirming your delivery address, shipping method, and order total, click the PayPal button and follow the payment instructions. Keep the checkout page open and review the order confirmation afterwards. If the result is not yet confirmed, check your order status before paying again.

Orders & dispatch

How do I check dispatch and tracking progress?

Sign in and open your order details to view fulfillment status. Creating an order or preparing a parcel does not mean it has been dispatched. After dispatch, if a tracking number is available, use the carrier link to track it.

Will I receive order or shipping emails?

Order and dispatch notifications may be sent to your checkout email. Your account order records are the reference. If you do not receive an email, sign in to check the status or contact us with your order number.

Contact

How can I reach the store?

Email the address on the Contact page. Include your order number for order enquiries, or the model and platform for product selection questions.

Find your module